Proclivity Systems - Consumer Valuation Marketing for ECommerce Businesses

Application Support

Proclivity Systems (www.ProclivitySystems.com) enhances the total customer experience for retailers by harnessing the untapped power of their online and offline data. Proclivity aggregates and analyzes all of a company's siloed data in a unique Consumer Behavior Bank® to predict what consumers will buy, when, where, and at what price-point. Marketers and merchandisers who use Proclivity increase efficiency when addressing consumers in the store, using their site or catalog, through social media, e-mail, mobile and loyalty programs. Proclivity helps clients retain existing customers, acquire new ones, and maximize revenue by lifting sales an average of 20% and realizing 300% ROI. Proclivity is a dynamic, fast-growing organization that was just named as one of BusinessWeek's Top 50 Tech Start-ups You Need To Know.

The Application Support Engineer is a key member of the Proclivity team ensuring the operation of quality services to our clients. This individual is responsible for production support of our mission-critical client-facing applications and systems, including our proprietary predictive analytics web-based application and partner-facing systems and integrations, including SFTP, batch processes and proprietary integration applications.

*** The person we're looking for is bright, quick-thinking, loves to solve problems and can learn quickly. We are looking for team-oriented people who are not afraid to present their own ideas and help us figure out how to do things better. Someone with an entrepreneurial spirit.

Responsibilities

Analyzing, prioritizing, and resolving production issues with client-facing applications and systems, such as SFTP, partner integrations and batch processes

Executing proprietary applications to generate and deliver client-facing services on a scheduled daily and weekly basis

Managing a calendar of client-facing activities

Escalating issues to senior staff when appropriate

Coordinating people across different groups within the organization to communicate, manage and resolve issues and provide reports when necessary

Managing user issues and defects

Evaluating systems and process stability and making recommendations for improvements

Providing on-call support outside normal business hours as needed

Required background, knowledge, and skills

3 to 4 years overall experience required (minimum)

2+ years application support experience required

Application support experience directly with mission critical, time-sensitive, client-facing systems required

Experience managing multiple streams simultaneously in a fast-paced environment

Strong communication skills required

UNIX/Linux shell scripting and other scripting required

Troubleshooting in a UNIX/Linux OS environment required

SQL experience required

ETL, Data warehousing, OLAP or other Business Intelligence experience a strong plus

Startup experience a strong plus

To apply for an open position please send your resume and cover letter by email to cegan@proclivitysystems.com. Proclivity Systems is an equal opportunity employer.

Application Support

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